Privacy Policy

Last updated: June 13, 2026

Iconw operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Iconw is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

1. Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.
  • Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details. All payment processing is handled securely through industry-standard, PCI-DSS compliant third-party payment gateways.
  • Account information including your username, password, security questions, preferences and settings.
  • Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
  • Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
  • Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
  • Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

2. Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
  • Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
  • From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
  • From our partners or other third parties including authorized marketing and analytics providers.

3. How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following specific and legitimate purposes:

  • Provide, Tailor, and Improve the Services: We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences, to send notifications to you related to your account, to process purchases, returns, exchanges, to arrange for shipping, to facilitate any returns and exchanges, and to create a customized shopping experience for you.
  • Marketing and Advertising: We use your personal information for marketing and promotional purposes, such as to send marketing communications by email, text message or postal mail, and to show you online advertisements based on your activity, where permitted by applicable law.
  • Security and Fraud Prevention: We use your personal information to authenticate your account, to provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and to secure our services.
  • Communicating with You: We use your personal information to provide you with customer support, to be responsive to you, to provide effective services to you and to maintain our business relationship with you.
  • Legal Reasons: We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, and to enforce our terms or policies.

4. How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances include:

  • With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
  • With business and marketing partners to provide marketing services and advertise to you. Our business partners use your information in accordance with their own privacy notices.
  • When you direct or consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
  • With our affiliates or otherwise within our corporate group.
  • In connection with a business transaction such as a merger or corporate restructuring, or to comply with legal obligations (including responding to subpoenas and warrants).

5. Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside.

We use Shopify’s standard e-commerce features to support our store operations. Shopify handles this data in accordance with the Shopify Consumer Privacy Policy. You may exercise your data privacy rights regarding Shopify's processing via the Shopify Privacy Portal.

6. Third Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies. We do not guarantee and are not responsible for the privacy or security of such sites.

7. Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.

8. Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

9. Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information:

  • Right to Access / Know: Request access to personal information that we hold about you.
  • Right to Delete: Request that we delete personal information we maintain about you.
  • Right to Correct: Request that we correct inaccurate personal information.
  • Right of Portability: Receive a copy of your personal information or request its transfer to a third party.
  • Right to Opt Out of Targeted Advertising: Opt out of the processing of your personal information for purposes considered to be "targeted advertising" or "sale/sharing" under local laws.

To exercise any of these rights, please contact us using the official contact details below. We will verify your identity before processing any request as required by law.

10. International Transfers

We may transfer, store and process your personal information outside the country you live in, including to the United States and Australia. If we transfer your personal information out of the European Economic Area (EEA) or the United Kingdom (UK), we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses (SCCs) to ensure your data is fully protected.

11. Contact Us

Should you have any questions about our privacy practices, this Privacy Policy, or if you would like to exercise any of your legal rights, please contact our dedicated customer support team directly via email or mail:

  • Email: care@iconw.shop
  • Business Address: 801/17 Gibbon Street, Woolloongabba, QLD, 4102, Australia